1. Overview

At SandiaSilk Apparel LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with returns and refunds under the conditions outlined below.

We strive to provide high-quality products and excellent customer service. This policy is designed to ensure a fair and transparent process for all returns and refunds.

2. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

• Timeframe: Items must be returned within 15 days of delivery. Returns initiated after this period will not be accepted.
• Condition: Products must be unused, unworn, and in original packaging with all tags attached.
• Proof of Purchase: You must provide a receipt, order confirmation email, or order number.
• Restrictions: Certain items such as jewelry, intimate apparel, or personalized goods may not be eligible for return due to hygiene or customization reasons.

3. Process for Returns

Follow these simple steps to initiate a return:

1. Contact Us: Email us at manager@sandiasilkapparel.com with your order number and reason for return. Please include clear photos if the item is defective or damaged.
2. Wait for Confirmation: Our customer service team will review your request and send you return instructions within 1-2 business days.
3. Package Your Return: Carefully pack the item(s) in their original packaging. Include the order slip or a printed copy of your confirmation email inside the package.
4. Ship the Product: Send the package to the return address provided in our confirmation email. We recommend using a trackable shipping service.
5. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error.

4. Refunds

Once your return is received and inspected, we will process your refund according to the following guidelines:

• Inspection: We will inspect the returned item to ensure it meets our return eligibility criteria.
• Notification: You will receive an email notification confirming receipt and inspection status within 2-3 business days.
• Processing Time: Approved refunds will be processed within 7-10 business days from the date of approval.
• Refund Method:
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer. Please provide your bank account details when initiating the return.
  • For other payment methods, refunds will be issued to the original payment method used during purchase.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use or missing accessories).

5. Late or Missing Refunds

If you have not received your refund within 10 business days after approval, please:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you've completed these steps and still have not received your refund, please contact us at manager@sandiasilkapparel.com or call 575-383-4836.

6. Exchanges

We replace items only if they are defective or damaged upon arrival. To request an exchange:

• Email us at manager@sandiasilkapparel.com with the subject line "Exchange Request".
• Include your order number, photos of the defective/damaged item, and your preferred replacement.
• Our team will review your request and provide instructions for sending back the item.
• Once we receive the defective item, we will ship the replacement at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift Cards: All gift card purchases are final and non-refundable.
• Clearance or Sale Items: Items marked as clearance, final sale, or promotional cannot be returned.
• Custom-Made or Altered Products: Any items that have been customized, personalized, or altered to your specifications.
• Intimate Apparel: For hygiene reasons, underwear, lingerie, and similar items cannot be returned unless defective.
• Jewelry (certain types): Earrings and body jewelry cannot be returned due to health and safety regulations.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately:

• Take clear photos of the damaged/defective item and packaging.
• Email us at manager@sandiasilkapparel.com within 48 hours of delivery.
• We will arrange for a replacement or full refund at no additional cost to you.
• Return shipping for defective items will be covered by SandiaSilk Apparel LLC.

9. Contact Information

For questions, concerns, or assistance regarding this Refund & Return Policy, please reach out to us:

10. Policy Updates

SandiaSilk Apparel LLC reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.